Refund and Returns Policy

Effective Date: January 8, 2025

At Brenglasni, we want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to make things right. Please read the details of our Refund and Returns Policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unused and Unworn Products: Items must be in their original condition, unworn, unwashed, and undamaged.
  • Original Packaging: Products must be returned with their original packaging, tags, and any accessories or documentation that came with them.
  • Return Window: Returns must be initiated within 30 days of the purchase date. After this period, we may not be able to offer a refund or exchange.

Note: Some products, such as custom or personalized items, may not be eligible for returns. Please check the product description for any specific return restrictions.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@brenglasni.com or call (781) 329-1383. Please include your order number and the reason for the return.
  • Return Authorization: After contacting us, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  • Shipping the Item: Once you receive the RAN, pack your item securely in its original packaging and ship it back to us. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If your return is approved, your refund will be processed and issued to the original payment method.

  • Refund Timing: Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.
  • Refund Amount: The refunded amount will be the original purchase price minus any applicable shipping charges (unless the return is due to a defect or an error on our part).

4. Exchanges

If you would like to exchange an item for a different size, color, or product, we recommend returning the original item and placing a new order. Please contact us for assistance if you need help with the exchange process.

5. Non-Refundable Items

Certain items may not be eligible for returns or refunds. These include:

  • Custom or personalized products (unless defective)
  • Gift cards
  • Final sale items (as indicated on the product page)

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will offer a full refund or send a replacement at no additional cost. You may be required to send a photo of the damaged or defective item for verification.

7. Shipping Costs

Original shipping charges are non-refundable, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective products). You will be responsible for paying return shipping costs unless otherwise specified.

8. International Returns

For international returns, the return shipping costs and any customs duties or taxes are the responsibility of the customer. Please contact us for detailed instructions on returning items from outside the United States.

9. Contact Us

If you have any questions or need further assistance regarding returns or refunds, please reach out to us: