Sales Policy

Effective Date: January 8, 2025

At Brenglasni, we strive to provide our customers with the best shopping experience, offering high-quality sports equipment at competitive prices. Our Sales Policy is designed to ensure that you have a smooth and transparent experience when purchasing from us. Please review the following terms and conditions related to sales.

1. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices do not include taxes, shipping fees, or any applicable import duties or customs fees for international orders.
  • Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment platforms. Payments will be processed at the time of order placement.
  • Sales Tax: Sales tax will be applied to orders in accordance with state and local laws. The applicable tax rate will be calculated at checkout based on your shipping address.

2. Order Confirmation and Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review the confirmation carefully to ensure all information is correct.
  • Order Processing: We strive to process and ship orders within 1-3 business days. However, processing times may vary depending on product availability, order volume, or external factors such as weather conditions or holidays.
  • Product Availability: While we make every effort to ensure our website reflects accurate stock levels, items may be out of stock or discontinued. If an item is unavailable, we will notify you promptly and offer alternatives or a refund if necessary.

3. Shipping and Delivery

  • Domestic Shipping: We offer shipping within the United States. Shipping costs will be calculated at checkout based on the delivery address and shipping method selected.
  • International Shipping: We also offer international shipping for certain destinations. Additional customs fees, taxes, and import duties may apply depending on the destination country, and customers are responsible for these additional charges.
  • Shipping Timeframes: Estimated delivery times will vary based on the shipping method chosen. Standard shipping typically takes 5-7 business days for domestic orders, but expedited options are available for faster delivery. International shipments may take longer, depending on the destination.

4. Order Cancellations

  • Cancellation Policy: Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our customer service team as soon as possible at info@brenglasni.com or (781) 329-1383. Once an order has been processed or shipped, we are unable to cancel or modify it.
  • Out of Stock Orders: If an item in your order is out of stock and cannot be shipped, we will contact you to discuss alternatives or process a full refund for the unavailable item.

5. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer discounts, promotions, or special offers. These may include limited-time sales or coupon codes. Promotions cannot be combined with other offers unless explicitly stated.
  • Coupon Codes: If you have a coupon code, you can apply it at checkout. Please note that coupon codes are only valid for the specified duration and cannot be applied to previous orders.

6. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, you can return eligible items within 30 days of the purchase date, subject to our Return and Refund Policy. Items must be unused and in their original condition.
  • Refunds: After we receive your returned items and inspect them, a refund will be issued to your original payment method, minus any shipping charges (unless the return is due to a defective or incorrect item).
  • Exchanges: If you wish to exchange an item for a different size or color, we recommend processing a return and placing a new order.

7. Customer Responsibility

  • Accurate Information: Customers are responsible for providing accurate shipping and billing information at the time of purchase. Any incorrect information may result in delays or issues with order processing.
  • Reviewing Orders: It is the customer’s responsibility to review all orders carefully before confirming purchase. Once an order is placed, it cannot be changed or modified unless it is canceled within the first 24 hours.

8. Limitation of Liability

  • Limitation: To the fullest extent permitted by law, Brenglasni shall not be liable for any damages, losses, or expenses incurred as a result of using our products or services, including but not limited to loss of data, profits, or any indirect, special, or consequential damages.

9. Legal Compliance

  • Compliance with Laws: Customers agree to comply with all applicable local, state, and national laws and regulations when purchasing from Brenglasni. We reserve the right to refuse or cancel any order that we suspect may violate these laws.

10. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us: